WHAT IS COVERED?
This warranty covers the original purchaser from defects in materials and workmanship from the original purchase date for a period as listed below:
- Ragley Frames = 5 Years
- Ragley Components = 2 Years
- Ragley Clothing = 1 Year
Transfer of the item from the original purchaser to another person terminates this limited warranty and proof of purchase is required to validate the warranty period.
Where we repair or replace items under Warranty they are covered for the remainder of the original warranty period and subject to the conditions outlined in the original warranty.
This limited warranty does not cover items used in rental operations or any defect caused by wear and tear, accident, neglect, improper handling, abuse, misuse, improper assembly, incorrectly performed maintenance or repairs, non-compliance with recommended maintenance and care procedures, racing or competition use.
NB: Bearings that fail due to contamination, misuse, improper, or lack of maintenance are not covered under warranty even if failure occurs within a short time from date of purchase. Water ingress from power washing will invalidate this warranty. Stripped pedal threads on cranks are also not covered under warranty.
Ragley is not responsible for direct, incidental or consequential damages resulting from any breach of warranty or condition or under any other legal theory, including but not limited to loss of use, loss of revenue, loss of actual or anticipated profits (including contracts) loss of the use of money, loss of anticipated savings, loss of business, opportunity, goodwill, reputation, any indirect or consequential loss.
FRAME CRASH REPLACEMENT
Ragley understand that accidents do happen and endeavour to produce some of the most reliable products available. However, in the event of a crash, Ragley offer a crash replacement service on all frames within the term of their warranty period. A discounted replacement will be offered through the registered dealer where the product was purchased. In circumstances where the dealer is unable to fulfil the service, a crash replacement will be dealt with through the International Distributor directly www.hotlines-uk.com. Terms and condition's apply.
Please contact an authorised Ragley dealer or Hotlines for further information if your dealer is no longer trading.
HOW TO MAKE YOUR WARRANTY CLAIM:
Complete the online form with as much information as possible and include images if you can.(Be sure they are in focus) A copy of this form must then be supplied to the retailer where the item was purchased for it to be logged and for a resolution to be offered through Ragley or one of its affiliated distribution partners.
Download the warranty claim form HERE.
If you are unable to provide an official Ragley warranty claim form, a letter or suitable document must be provided containing all of the following information:
- Full name
- Order reference or copy of shop receipt (with store name)
- Telephone number
- Address and Post Code
- Email address
- Preferred Action
- Model , Stock ID, Serial number
- Photograph of the problem if possible
- Description of the issue and how it happened